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Seamless SAP Transformation Enables Digital Evolution for Leading Electricity Distribution Network Operator

Background

A major electricity distribution network operator, responsible for delivering power to over 8 million customers through 135,600 substations, sought to modernize its IT infrastructure. The operator, which had acquired three regional networks, needed a unified SAP system to streamline operations, improve customer service, and enhance regulatory compliance.
Industry
Utilities
Region
Europe
Company Size
Large Enterprise

Business Challenges

The electricity distribution network operator faced several key challenges in its SAP transformation:
  • Unifying disparate IT systems following the acquisition of three independent networks
  • Enhancing customer service efficiency through improved SAP integration services
  • Meeting regulatory compliance targets with better data management
  • Ensuring high availability and reliability of SAP infrastructure
  • Integrating SAP with fault management and third-party systems for real-time monitoring
  • Implementing digital asset management for enhanced operational control
  • Streamlining back-office processes, including finance, HR, procurement, and governance risk management

Innovative Solutions

As the trusted SAP implementation partner, GSC Technologies executed a structured transformation approach:
  • Strategic SAP Infrastructure Overhaul Migrated the operator’s disparate systems into a unified, modern SAP landscape through SAP consulting and implementation services
  • Advanced Process Mapping Conducted gap analysis and business process mapping to streamline workflows
  • Seamless System Integration Utilized SAP cloud integration services to connect SAP with existing fault management systems for real-time issue resolution
  • Enhanced Customer Digital ExperienceEnhanced Customer Digital Experience Implemented a single-platform information system for better customer interactions
  • Comprehensive Back-Office Transformation Leveraged SAP application management services to optimize financial transactions, HR processes, procurement workflows, and governance risk management
  • Next-Gen Asset Management Deployed a digital asset management solution to enable real-time asset registration, van stock maintenance, and enhanced operational visibility

We Deployed

A robust SAP infrastructure through SAP implementation services to unify IT systems across the three acquired networks, ensuring operational efficiency and business continuity.

We Integrated

SAP with the operator’s existing fault management system using SAP BTP integration services, enabling real-time tracking and resolution of electricity distribution issues.

We Implemented

An asset management digital solution, leveraging SAP custom development to allow real-time asset registration and tracking, van stock maintenance, and seamless back-office operations for financial, HR, and procurement processes.

We Deployed

Ongoing SAP support and maintenance, including SAP application management services, to enhance the reliability and efficiency of the network’s IT ecosystem, driving continuous improvements.

Business Impact

Unified SAP System

Enabled seamless operations across multiple networks

Improved Operational Efficiency

Reduced complexity in regulatory reporting and asset management

Enhanced Service Reliability

Strengthened network performance with real-time issue monitoring and resolution

Optimized Back-Office Operations

Achieved higher accuracy and efficiency in financial, HR, and procurement workflows

Impact That Matters

168+ Business Outcomes Achieved

Delivered a transformative SAP solution through SAP consulting services and solutions

Seamless ERP Migration

Ensured uninterrupted business operations with SAP S/4HANA migration services

Advanced Digital Capabilities

Strengthened customer engagement and operational visibility through SAP cloud migration services

Future-Ready Infrastructure

Enabled intelligent asset tracking and optimized back-office management